FAQs
We specialize in solid rubber wood, known for its durability and natural beauty.
Yes, all of our furniture is crafted from 100% solid wood. We believe in using only authentic materials to ensure long lasting durability and timeless beauty.
Solid wood furniture requires regular care to maintain its beauty. We recommend dusting it with a soft cloth weekly, avoiding direct sunlight, and using coasters or mats for hot or wet items. Avoid harsh chemicals and instead use a quality furniture polish every few months.
All of our furniture is handcrafted by skilled artisans at our workshop, ensuring attention to detail and quality craftsmanship in every piece.
Solid wood furniture is a natural material, so it’s normal for it to develop slight colour changes and minor cracks as it ages. This process adds to the character and unique beauty of the wood. Regular maintenance and proper care will minimise these effects.
Order & Shipping & Payment
Yes, we export our products to numerous countries around the world but a minimum order quantity is required to arrange shipment. Please contact our customer service team for more details.
Delivery times very depending on whether your item is custom-made or in stock. Standard orders typically ship within 3 days, while custom-made orders may take 4-12 weeks. We’ll provide an estimated delivery date upon order confirmation.
Yes! Stair carry services are available for an extra charge. Feel free to let us know if you need the service, we will send you the pricing details.
You can place an order directly on our website, or over the phone. If you need assistance, our customer service team is happy to guide you through the process.
For more information on our return and refund policies, you may refer to our return and refunds policy page where all details are clearly outlined.
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Yes, we require a deposit for custom furniture orders.
To initiate the production of a custom piece, we typically ask for a deposit to confirm your order. This allows us to secure materials, allocate production resources, and begin the design process. Here are the details:
1. Deposit Amount:
– A percentage of the total order value (50%) is typically required as a deposit.
2. Purpose of the Deposit:
– Secures your slot in our production schedule.
– Covers initial costs for sourcing materials and design customization.
3. Balance Payment:
– The remaining balance is usually due upon completion or before delivery.
This ensures a smooth process and commitment from both sides to deliver your unique furniture piece efficiently. Feel free to contact us for specific terms regarding your custom order.
We offer flexible payment options to ensure a smooth purchasing experience for all our customers.
1. Direct Bank Transfer
– Payment can be made via online banking or manual bank transfer to our company’s account.
– Bank details will be provided during the payment process.
2. E-Wallets (Local Options)
– For customers in Malaysia, we support popular local e-wallets such as Touch ‘n Go, GrabPay, and Boost.
3. FPX
– Fast and secure payment via participating local banks.
4. Cash Payments
– For local customers, cash payments can be made at our showroom or office.
We are happy to discuss specific arrangements to accommodate your preferred payment method. Contact us directly for assistance!
Customization
Choose from a wide range of colors to personalize your furniture.
Send us a picture of your desired design for a unique touch.
Select from different finishes to enhance the natural beauty of rubber wood.
Business and Collaboration
Yes, we supply furniture to wholesale buyers and resellers.
At Everwood, we understand the unique needs of bulk buyers and resellers and offer tailored solutions for high-end solid wood furniture. Whether you’re looking for pre-designed collections or custom pieces, we can accommodate large orders while ensuring the same premium quality and craftsmanship.
For wholesale inquiries, we provide:
– Discounted Pricing: Special rates for bulk purchases.
– Custom Options: Size, finish, and design customizations to suit your clientele.
– Logistics Support: Assistance with shipping and delivery for large orders, including international logistics.
– Dedicated Support: A dedicated account manager to ensure smooth communication and transactions.
Feel free to contact us via WhatsApp: +601136000054 (Jiun) for more details or to set up a collaboration.
Yes, you can collaborate with Everwood for interior design projects.
We are passionate about bringing unique visions to life and offer tailored furniture solutions for interior designers and decorators. Our collaboration services include:
– Custom Furniture Design: Work with our team to create bespoke pieces that match your design aesthetic.
– Material Selection: Choose from premium solid wood options and finishes.
– Project Support: Assistance in selecting furniture that complements your overall interior design theme.
– Bulk Discounts: Special pricing for design projects with multiple furniture pieces.
– Timely Delivery: Coordinated delivery to ensure your project stays on schedule.
We’ve partnered with designers on residential, commercial, and hospitality projects, ensuring every piece reflects our craftsmanship and your creative vision.
Contact us today at WhatsApp: +601136000054 (Jiun) to discuss your project and explore collaboration opportunities!
Yes, we offer bulk discounts for businesses and large projects.
At Everwood, we value partnerships with businesses and organizations working on large-scale projects, such as hospitality, office spaces, or retail setups. To make it more accessible for such projects to incorporate high-quality solid wood furniture, we provide:
– Volume Discounts: Special pricing tiers based on the order quantity.
– Flexible Customisation: Tailored designs, finishes, and dimensions to meet project-specific needs.
– Streamlined Order Process: Dedicated support to ensure smooth and efficient transactions.
– Delivery Solutions: Assistance with logistics, including local and international shipping for bulk orders.
If you’re interested in bulk purchasing for your project, feel free to reach out to us via WhatsApp: +601134000056, and we’ll provide a customized quote based on your requirements.
Business and Collaboration
Our furniture is proudly manufactured in Bakri, Johor Malaysia.
Located in a region known for skilled craftsmanship and high-quality wood products, our production facilities combine traditional techniques with modern processes to create premium solid wood furniture. Every piece is carefully crafted to ensure durability, elegance, and attention to detail, reflecting the heritage of fine woodworking in Johor Bakri.
By manufacturing locally, we support the community and ensure close supervision over every step of production to maintain the highest standards of quality.
At Everwood, we ensure the quality of our furniture through a meticulous process that prioritizes craftsmanship, material selection, and quality control.
1. Premium Material Selection
– We source only the finest solid wood, known for its durability, beauty, and sustainability.
– Each piece of wood is inspected for imperfections and treated to enhance its longevity.
2. Skilled Craftsmanship
– Our furniture is handcrafted by experienced artisans in Johor Bakri, combining traditional woodworking techniques with modern innovations.
– Attention to detail is key at every step, from carving to finishing.
3. Rigorous Quality Control
– Every piece undergoes thorough checks at multiple stages of production.
– We inspect for structural integrity, smooth finishes, and precise dimensions to ensure the product meets our high standards.
4. Protective Finishing
– We use high-quality finishes that not only enhance the wood’s natural beauty but also protect it against wear and environmental factors.
5. Customer Feedback and Continuous Improvement
– We listen to our customers and use their insights to refine our designs and processes, ensuring our furniture stays timeless and reliable.
This commitment to quality helps us deliver furniture that’s not only elegant and functional but also built to last for generations.
What Makes Everwood Different from Other Furniture Brands?
Everwood stands out for its dedication to crafting high-quality, customizable solid wood furniture with a focus on premium design, sustainable practices, and personalized customer experiences. Here’s what sets us apart:
1. Premium Solid Wood Craftsmanship
– Quality Materials: We exclusively use premium solid wood, ensuring durability, elegance, and timeless appeal.
– Expert Artisans: Our furniture is handcrafted by skilled craftsmen in Johor Bakri, blending traditional woodworking techniques with modern innovation.
2. Customization for Unique Designs
– Tailored Solutions: Customers can personalize furniture dimensions, finishes, and designs to match their specific needs and aesthetic preferences.
– Collaborative Approach: We work closely with interior designers, businesses, and individual clients to create pieces that align with their vision.
3. Focus on Sustainability
– Eco-Friendly Practices: We prioritize responsibly sourced wood and sustainable manufacturing processes.
– Long-Lasting Products: By crafting durable furniture, we encourage long-term use, reducing waste over time.
4. Commitment to Affordability and Accessibility
– Fair Pricing: Despite our focus on high-end quality, we strive to offer our furniture at competitive prices to ensure accessibility without compromising craftsmanship.
5. Local Expertise with Global Appeal
– Manufactured in Malaysia: Our production facility in Johor Bakri ensures quality control and supports local talent.
– International Reach: We cater to both local and overseas markets, with a reputation for excellence in export-quality furniture.
6. Exceptional Customer Service
– End-to-End Support: From design consultations to delivery, we provide a seamless customer experience.
– After-Sales Care: We offer guidance on furniture care and maintenance to preserve its beauty for years to come.
Everwood is not just a furniture brand; it’s a commitment to providing elegance, functionality, and sustainability in every piece.