At Everwood, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
1. Eligible Returns
We accept returns only under the following conditions:
•The item is received in a damaged or defective condition.
•The item is the wrong colour or incorrect size due to our error.
•All eligible returns must be reported to us within 3 days of delivery.
2. Non-Returnable Items
•Returns are not accepted for items that were ordered incorrectly by the customer or in cases where the customer is dissatisfied with the product (e.g., style, colour preference).
•Customised, made-to-order, or sale items are also non-returnable.
3. Return Process
•To initiate a return for eligible items, please contact our customer service team at [email address/phone number] within 3 days of delivery with details and photos of the issue.
•Once approved, we will arrange a return shipping service or provide instructions if you prefer to return the item yourself.
4. Refunds and Replacements
•Upon receiving and inspecting the returned item, we will offer a replacement or a full refund to your bank account.
•Refunds will be processed within 14 business days after we receive the returned item.
5. Important Notes
•Items must be returned in their original packaging.
•We reserve the right to deny a return if the item does not meet the conditions outlined above.
Contact us at {everwood.feedback@outlook.com} for questions related to refunds and returns. We’re here to help!
